Multimedia Technical Communication

Multimedia Technical Communication

DIGITAL INSTRUCTIONS MANUALS

Creation of Instructions for Use in HTML Responsive, Web-based format, searchable with advanced devices e.g. notebooks, tablets, smart phones

Multimedia Technical Communication

SPARE PARTS CATALOGUE

Creation of Spare Parts Catalogue complete with 3D exploded views and drawing indexes: thanks to the applied new technologies, the catalogue is also available in HTML Responsive, Web Based format, with an E-Commerce shopping option

INSTRUCTIONS MANUALS

INSTRUCTIONS MANUALS

Writing of Instructions Manuals for use for machine operators and of Service Manuals for the company's after-sale service, also available in HTML Responsive digital format

MULTIMEDIA TECHNICAL COMMUNICATION
TECHNICAL MANUALS
TECHNICAL MANUALS

Traditional Technical Manuals still has an important role in accompanying the product in the go-to-market phase and Faentia Consulting is therefore still producing a large proportion of its product documentation on traditional media (printable files), e.g.:

  • instructions manuals of machineries, equipments and products in general

  • instructions for assembly of partly completed machineries

  • service manuals complete with TPM

  • service manuals for customer care and after-sale services for companies

Faentia Consulting's professional skills are available for Customers for gathering in-field information through the use of video cameras, cameras and digital recorders, so as to minimise the time to collect all the necessary data. The contents are processed autonomously in our offices.

SPARE PARTS CATALOGUE
 SPARE PARTS CATALOGUE

A fundamentally important role in terms of traditional Technical Documentation is played by the Spare Parts Catalogue, a strategic tool to boost today's post-sale efforts and increase annual turnover figures by as much as two digits.

Our traditional (printable file) literature includes:

  • creation of 3D exploded views starting from project assembly drawings

  • adding part numbers to exploded views

  • creation of multilingual indexes

  • final layout

In the Multimedia Version the Spare Parts Catalogue (E.Com) allows for quicker interaction, searching and identification of the required spare parts.

With the B2B (E.Com) option, through the Spare Parts catalogue the user can access directly to a spare part RDA (Purchase Request) or Purchase Order creation tool, increasing and enhancing thus after-sale business opportunities.

DIGITAL DOCUMENTATION
DIGITAL DOCUMENTATION

In the digital technology era, providing technological support for Technical Documentation means making it easier to shift from traditional documentation to Multimedia Technical Communication within of which we implement HTML Responsive digital products e.g.:

  • Instructions for Use, Video Instructions, Video Tutorials (U.Man)

  • Spare Parts Catalogues & B2B E.Commerce (E.Com)

  • Service Manuals (S.Man)

  • Video Training (V.Tra)

which can be seen either online (Web-Based), or off-line via a machine onboard PC, laptop or tablet, without any network connection.

 

These applications feature endless advantages:

  • reduction of up to 10% of manufacturing costs compared to traditional documentation

  • possibility of using videos, resulting in lower translation costs

  • lower end user training costs

  • for web based versions, real-time updating options immediately available to the end user

 

There are three Faentia Consulting methods for the sale of Digital Products:

  1. digital product arranged completely autonomously by company personnel

  2. digital product + service to enter content supplied by company personnel

  3. digital product + service to acquire Customer information carried out by Faentia Consulting technicians + service to enter content.
INDUSTRY 4.0
INDUSTRY 4.0

Producing Web-based application software, with use of HTML, JS/JQUERY,  React.js, Angular codes and with CMS DRUPAL, for the management, remote control and remote assistance of machines/systems/production lines.

From hardware architecture to (back-end) data cataloguing, all the way to data network viewing (front-end) using Application software designed to be user-friendly, i.e. easy to learn and easy to use.

Faentia Consulting application software is customisable according to Customer requirements and to the technological set-up of the machine/system/line.

Partnerships & Affiliations

 
joon logo

 

Since 2013 we are partner of JOON Ltd
http://www.joonproducts.co.uk

HOW WE WORK
DIGITAL MANUALS
DIGITAL MANUALS

Sector: Automotive, Medical, Industrial

The production of digital Manuals use includes:

  • implementation of the digital Instructions for use with web based CMS DRUPAL, on dedicated space protected by username and password

  • customisation according to customer graphics

  • creation of digital videos

  • processing of multimedia contents for subsequent on-line uploading

  • instructions completion with texts and explanatory images

  • release of beta version for customer approval

  • release of final online version and uploading of an offline version to the machine PLC

SPARE PARTS CATALOGUE
SPARE PARTS CATALOGUE

Sector: Industrial

The production of the Spare parts catalogue includes:

  • creation of drawings starting from 3D drawings supplied by the Customer

  • creation of multilingual indexes

  • page layout

  • creation of the catalogue as a PDF file

The original exploded views will be the Customer's property.

WRITING OF CONVENTIONAL MANUALS
WRITING OF CONVENTIONAL MANUALS

Sector: Industrial

The production of conventional Instructions for Use includes:

  • collection of useful documentation for the drafting of the Instructions

  • preparation of digital photographs necessary to draw up the documentation

  • writing of a DRAFT version of the IU to be validated by the Customer

  • preparation and delivery of an R0 version with any corrections and/or additions proposed by the Customer

NOTIZIE RELATIVE

2 December 2016
    JOON is the technological partner for Faentia Consulting growing and expanding digital experience and production. We've been involved in the creation and…
24 July 2015
This step marks the union of intents in the development and growth of business. Below you can read a brief description of what this partnership means for Joon Ltd and Faentia Consulting Srl. FAENTIA…
25 April 2013
 We are delighted to introduce you to our digital solution for the Multimedial Technical Documentation ! The following 2 Demos have been developed by Faentia Consulting, and they will show how to…
24 September 2012
Faentia Consulting was present also this year at the Farnborough Air Show, the most important event in international aviation aerospace that takes place every two years and attracts hundreds of…